Axis Bank — Refund against failed transaction

Address:	Bangalore, Karnataka, 560029
Website:	www.axisbank.com

This is Vamsi Krishna here.. I have done a transaction using my Axis bank burgundy card in DBS bank mobile application for topping up funds. Unfortunately due to some server issue money was not credited to my DBS account, but amount got deducted from my Axis bank account.

I have raised a complaint in Axis bank as well as DBS bank but they are unable to help me out in this case.

Later i have mailed to Payment gateway (Bill desk) and explained them whole thing that was happened. Then they have checked the details and updated me that on 27 March 2017 the transaction got cancelled and a refund has been initiated from their end to my source bank (Axis bank) and asked me to wait for 5-7 working days to reflect money into my account.

Its been 10 working days and the money still not yet received and again i contacted Bill desk for the delay. Then they have given me ARN number from which we can track the payment where exactly it was. But when i am asking Axis bank guys to track the transaction using this ARN they were unable to track and saying that they cant check ARN in their system.

Later they have sent a mail to dispute team to check the status even then there is no update till now.

The amount is for medical emergency purpose. I kindly request you guys to check where the amount got stuck and credit back the same funds into my Axis bank account at the earliest.

Iam attaching all the details below. So please have a look and do the needful.

Please let update me the status of this transaction at the earliest.

Axis bank A/c No: [protected]
Amount : Rs.17, 000/-
Merchant: DBS Bank
Date of Transaction:[protected]
Transaction Cancelled on :[protected]
Refund initiated on :[protected]
Transaction Dispute Reference Number: 29930109
Transaction/Refund reference number: IHMP[protected]
SR No: 29933009
ARN number: 75503727087012521513591

Please check my details and help in reverting back my money at the earliest... Please feel free to call me..

Thank you,
Vamsi Krishna PSB.
Mob: [protected]