Axis Bank — refund my amount for unsuccessful transaction

Dec 28th i made online recharge payment of rs.922.13 that was unsuccessful but amount debited. Called axis customer care more than 10 times but no use. I contacted paytm even they not received my amount it seems. I need my amount back. Don't know who's mistake either paytm or axis bank or gateway.. I tried my level best to contact each all r giving different answer. But understand a thing i trusted all service axis paytm but u people not even responding and taking care of customer satisfaction on this time. Check history how much time i called it's waste of money each time i lost 4 rs. Really disappointed. I promise if this solution not resolved i will change my account and won't be an axis bank customer for ever. Its going to be nearly 1 month struggling on this.

Name: subaleka
Account number:[protected]