[Resolved]  Axis Bank — Refund not credited even after reference number

Address:

Pune, Maharashtra, 411057

In this case to make sure I help you, I've thoroughly checked with my available resources and can confirm that we issued a refund for Rs.599.00 on Thursday, 11 May, 2017.

The reference number for the refund is "[protected]-012612". The reference number will be generated only after the refund is confirmed.

Sometime you may not receive the refund message from your bank, but please do not worry take the reference number and please check in your bank’s customer service and latest bank statement, I'm positive that you will find the refund.

If you are still unable to find it in the statement, I request you to please contact your bank customer service with this reference number and ask them to check for the refund with it.

In case, if they still don't see the refund with the provided reference number, please ask them immediately to file a charge dispute on this transaction. Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund. I'm very positive this will resolve the issue and you will be able to locate the refund.

Once again, I apologize for the inconvenience you have faced to locate the refund