Axis Bank — refunded amount is still not back in my account - inb/[protected]/zaak epayment services pvt. ltd./

Shipra Sonam

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122016

Hi,
I had tried to book the ticket on 07-jul-2019, but the booking was failed and the amount deducted from my account. I didn't get my money back for the transaction "inb/[protected]/zaak epayment services pvt. Ltd./"
Please refund my money in my axis account.

Transactions details:
Irctc login id: ship820
Date of transaction: 07-jul-2019
Transaction id: inb/[protected]/zaak epayment services pvt. Ltd./
Account name: shipra sonam
Account number: [protected]
Ifsc code: utib0001527

Was this information helpful?

No (0)

Yes (0)

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

Axis Bank Customer Care's response Hi, we are here to help! Here is a link that will help to raise a dispute -https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute.aspx Regards, Team Axis Bank.

Jul 16, 2019

Updated by Shipra Sonam Sir,
I have raised my concern multiple times on https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute.aspx regarding this but no valid solution has been provided by the bank

Jul 16, 2019

Updated by Shipra Sonam Still, My refund is pending at the bank end

Jul 19, 2019

Updated by Shipra Sonam Please resolve my issue