Axis Bank — regarding loan repayment

Address:	Anand, Gujarat, 388120
Website:	RBI also

Whenever i make a part payment with axis bank through phone request, almost in three transaction i have to remind after a week to deduct from my principal amount. They are doing it intentionally. This time also they did the same. This time i have request no. 14046149. But rs. 50, 000 is not deducted from my loan principal amount. But already they have kept as additional amount in my home loan account. Last time i have talked with sanjay and mohmaad wasim through phone. They said it will be adjusted within 2 days as earlier request was not operated in fact the person has not put the earlier request on 11/1/2018. I think axis bank is most bogus bank for loan replayment. They are cheating with customers.
Still 50, 000 was not reflected as part payment. Earlier also i face same problem with part payment of rs. 2, 50, 000/-. After a verbal fight they have credited. This was happed in 3/8/2017. They have credited rs.77 for what, no intimation in this regard. My home loan account number is phr[protected].