[Resolved] Axis Bank — reversal of rs. 19, 990 on my credit card pending since 2 weeks

[email protected]

from Mumbai, Maharashtra

Address:

Chhabra compd opp ganesh darshan bldg near central complex, 400601

I have reached out to axis bank customer support team multiple times to get the status of refund which was done by error. The merchant confirmed that the reversal is initiated from their end and it is bank who will be getting a refund in a week's time. This happened on 29th september, 2019 and till date i have called almost 5-6 times to axis bank customer support team. Today (October 13th, 2019) i called again to ask the status and today they said send the screenshot to www.axisbank.com and if i am trying to do the same the web chat is reflecting as "all the agents are busy supporting others. Please come back later".
Well i do not mind repeating the same thing again. However, if there is a process, then i believe it should be followed and for the same thing, i should not be following up again and again.
I do not think axis bank should claim as the best customer support.

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Nov 15, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Axis Bank Customer Care's response Hi, sorry for the trouble. We request you to share your registered contact number and we will get back to you. Regards, Team Axis Bank.

Verified Support

Oct 15, 2019

Axis Bank Customer Care's response Hi, sorry for the trouble. We request you to share your registered contact number and we will get back to you. Regards, Team Axis Bank.

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Comments

Karan Nath Rawal

from Mumbai, Maharashtra

Conslidated charges debit for per month my ac .[protected] debit 1400rs.per mounth no check bounce but debit 1400 per month charges auto debit my accont pls reason by conslidated charges my ac pls check ac

Axis Bank Customer Care's response, Oct 15, 2019

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Bani Sharma

The axis bank website is not working. When we go to website the home page display for few secs & then screen pop saying it cannot be connected. This has been like this for last few days . Even the mobile app is not working

Axis Bank Customer Care's response, Oct 15, 2019

Verified Support

Hi, we are here to help! Please provide us with your registered contact number through a DM and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.