Axis Bank — tata aig insurance claim

Address:West Tripura, Tripura, 799001

I am a customer of axis bank agartala, tripura. 12th june 2017 i will done a insurance of tata aig under pinaki dasgupta. From my account. I insure me and my parents. Policy premium 18000. We going to hyadrabad for our health check up july 13th, when we reached agartala i will contact 2mr pinaki then mr. Pinaki said to me we submit our all original documents. I did it.. My bill is around 40000. But i got only 13000. And i don't get my policy bond and insurance card.. Till now...
So i want to know that is it right for a customer??
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Dear Sir,
Pls note 29/10/17 i have transfer to 648 rs net banking to airtel app, amount is debited in my savings account. still not transfer this amount in airtel, so pls refund this amount in my account, details below mention.
bank : axis bank
Name : GOWRISANKAR.S
AC # : [protected]
TRANSACTION # :[protected]
mobile # ; [protected]
My account was debited rupees 1899 without my concern for a service called one assit service. On what basis they can access my account without any permission. I do not get refund if i deactivate the service. No proper response from customer support.

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