Axis Bank — unable to receive payment

Website:

www.axisbank.com

Past two days i'm not able to get any amount credited to my account. The sender via bank account or tez app faces this problem. It throws an error that it's bank external error
I'm contacting ur team via mail and call, but no one gives proper reply. They are telling me to check with the remitter bank. I have rechecked with indusind bank and also hdfc bank. Both gave the same reply, it's an error from receiver server. I'm out of town, running low on cash and nearly 5 of my friends are unable to transfer money. Can u people understand the seriousness?
In every mail ur replying as sorry for the inconvenience. I[censored] feel really sorry, try to sort out customer issue

Name:devaraj
Debit card ending no:6525