Axis Bank — unauthorised amount deduction and account closure

Divya Sarngadharan

from Kottayam, Kerala

Address:

Ernakulam, Kerala

I am axis asap account holder and today my account is deducted with rs. 5244 without my knowledge. I received a text msg showing that my asap account closed and kyc is not complete. Contacted your customer care and they are saying the same. This is so ridiculous because i have already given my details at the time of account opening and it is not completed 1 year for closing my account. And she is assured that i will receive the money from my branch or via dd to my communication address. Let me ask you one question, how could you send me the dd to my communication address? Because i have provided it already in branch, right? So you have the kyc. This is not fare for a leading bank like you. Even how you people can close customers account without any intimations? If you are going to close the account you should intimate the customer as every other banks are doing. This is under rbi rules and regulations right? For me it's not a small amount, i need my money back at the earliest. I have the call recordings and details and will move legally if you fail to do so. Expecting a quick response from your side

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Axis Bank Customer Care's response Hi, we are here to help! Please share your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Nov 19, 2019

Updated by Divya Sarngadharan By what means I can provide my contact details? Is it secure to share my contact details here?

Verified Support

Nov 19, 2019

Updated by Divya Sarngadharan [protected]@gmail.com pls contact me through mail

Nov 21, 2019

Updated by Divya Sarngadharan Still I didn't get any response from your side. Please let me know at what time I will get my money back.

Nov 29, 2019

Updated by Divya Sarngadharan I am axis asap account holder and on November 19th my account was deducted with rs. 5244 without my knowledge. I received a text msg showing that my asap account closed and kyc is not complete. Contacted your customer care and they are saying the same. This is so ridiculous because i have already given my details at the time of account opening and it is not completed 1 year for closing my account. And she assured that i will receive the money from my branch or via dd to my communication address. Let me ask you one question, how could you send me the dd to my communication address? Because i have provided it already in branch, right? So you have the kyc. This is not fare for a leading bank like you. Even how you people can close customers account without any intimations? If you are going to close the account you should intimate the customer as every other banks are doing. This is under rbi rules and regulations right?I chat with executive and they are repeating that I will receive my money as DD. It's almost 10 days passed and still I didn't receive the money from you. For me it's not a small amount, i need my money back at the earliest. Expecting a quick response from your side