Axis Bank — unauthorised transaction/ deduction of rewards points/ money

AroraBoyLucky

from Noida, Uttar Pradesh

Address:

152 Street no. 1 Bhiwani Enclave, Gurgaon, Haryana, 122001

I have noticed that axis bank is very frequently deducting money and rewards points from my account without any specific reasons by just remarking "expired" which is not even according to the terms & conditions of axis bank in this regards.

They have clearly mentioned on their website that rewards points having a validity of 3 years and if there is no transaction in 365 days such as no earning, redemption or inactivity of account, it can be expired but there is nothing like it with me but still they are deducting my rewards points regularly.

I also tried to speak to axis bank cce but they (Mr ajmal) said that he is unable to do anything and i need to visit bank directly, why?? Why they have given phone lines then? He has not given any answer as well as their twitter handle @axisbanksupport @axisbank.. They are not supporting so please help.

Attaching few of screenshots but we have a full statement that i can upload here to proof of what they are doing with me

Thanks
Anil kr arora
[protected]

+2 photos

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2019

Axis Bank Customer Care's response Hi, we refer to our today’s discussion, be assured we have noted your concern raised to us and will get back shortly. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank

Verified Support

Jul 10, 2019

Axis Bank Customer Care's response Hi, we refer to our detailed conversation on the edge points, please find the attached link https://application.axisbank.co.in/webforms/axis-support/issues/AxiseDGERewards-RewardPointsExpiry.aspx for further clarification. Regards, Team Axis Bank

Jul 10, 2019

Updated by AroraBoyLucky Ref your link posted above in response to my query and complaint, your own policy T&Cs says
"Points will also expire in case there is no account activity over a period of 365 days. E.g.: If you have not done any earn transactions, redemptions or have not logged in to your account for a period of 365 days from your last transaction, your points will expire on the 366th day."

However, there is nothing like inactivity of my account because there are many or regular transactions of my rewards points as I am earning and also there is redemption within the period of 366 days.

I have attached few images which will evidently say how you are making us fool and not giving me the resolution

I cant attach a document otherwise I would have attached a statement of account that I have downloaded from my Axis Edge Account few days back. And you can deny of your own policy rules and this statement.

So, the resolution hasnt been provided and My points that you have deducted was not according to your own terms and policy.

I request you again to give my deducted rewards points back. Thanks

Jul 10, 2019

Updated by AroraBoyLucky Now you have to say how can you overrule your own terms & conditions and the statement of my rewards points as attached above which clearly says about full activity and transactions / earning points and redemption. This is not first time that you have done here but deducted points many time before by just giving remarks of "EXPIRED" which is not at all as per your own terms.

I request respective forum authorities to look at this matter and help me to get justice, please.

Regards
Anil Arora

Jul 18, 2019

Updated by AroraBoyLucky Hi I am waiting for the resolution till now and Axis Bank has stopped responding even are not replying to my complaints, twitter complaints.

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Comments

Ganesh karaspalli

from Mumbai, Maharashtra

Hi Sir,

Debited messege : PUR /GOOGLE *California/[protected]

without any otp debited 588 rs from my account.
so i request you to return back my money.I havent visited any websites or purchased anything still debited from my account .

Thank you
regards
Ganesh Karaspalli

Axis Bank Customer Care's response, Jul 10, 2019

Verified Support

Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately.
Regards, Team Axis Bank.

Sanjay Mundlik

from Mumbai, Maharashtra

Dear sir,
Please stop payment by diducting my account, No is - [protected].
Sanjay D Mundlik.
If it is activate by mistake so please stop it .

Regards,
Sanjay mandlik
[protected]
[protected]

Axis Bank Customer Care's response, Jul 10, 2019

Verified Support

Hi, thank you for reaching out. Please elaborate on your specific query via DM for us to assist you. We are here to help! Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Kunal Vaibhav

from Delhi, Delhi

In my credit card bill on 19 June shows 700 charge against late payment but I have already paid bill on 1st of June.

Axis Bank Customer Care's response, Jul 10, 2019

Verified Support

Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/issues/Cards-ChargesandFees.aspx Regards, Team Axis Bank.