[Resolved]  Axis Bank — Unauthorization deduction of amount against credit card rs.48999

Address:Sundargarh, Odisha, 769004
Website:GOOGLE

Dear sir,
I deepak kumar gamango one of the customer of your bank having bank account no-[protected] axis bank, rourkela branch-769004 ifsc code-utib0000262 and also an credit card holder [protected]
The complaint is that i have outstanding balance on credit card and the due date is 02nd of july 2017 for making payment i talk with customer care executive regarding hold of rs52000 approx out of rs80000 approx balance in my savings account because of non payment amount of credit card and after check account balance from my mobile banking their is no such account statement of such hold amount and after talk with customer care executive they said bank hold lean/lin charges and if you pay rs18500 on or before 02/07/17 the hold amount will be reflated in your account. When i went bank for making payment on said rs.18500 the bank executive said the amount of rs 48999 auto debited from your bank account and again you have to pay rs.5500 to clear lin from your account and again on 18/07/17 again deduct 3800rs from my account and i have not receive any satisfactory result and trying no of times to axis bank customer service and i am harass for that and they only in process of deduct amount from my account without my authorization and i keep that balance for treatment of my younger handicapped brother.
1. I have faith on bank and that the reason i maintain that amount in my account if i have no balance in my account then bank surely wait for that and also provide minimum time to make payment.
2. I make a mind set to pay rs.18500 as minimum due on or before 02/07/17 and bank must have to provide that time and bank not giving me the opportunity.
3. Un authorized deduct of rs.53000
4. I harass for above all and facing financial difficulties.
5. Till date i am not default in making any emi and cheque payment as on date i have a good credit score also 818 out of 900.
5. Bank making me harass in all the ground
6. Bank must compensate anything deduct from my accounts against credit card.
7. Even after ward all payment for credit card the card is permanently blocked.
8. Bank must compensate as and the higher authority may make suitable action because of break of faith and making me mentally pressured.
9. I am not aware about all and bank also not making me any call or inform by post and unauthorized deduct amount from my account without my prior permission.
10. Bank must penalized and make me compansate
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Jul 24, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2017
Axis Bank Customer Care's response
Hi Deepak,

We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2oy1P87 for us to assist you.

Regards,
Axis Bank
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