The bank paid to the merchant without my knowledge and I was only made aware after the charges showed in my bank statement, i had to collect a cheque from merchant after several follow up requests and settle the credit card dues.
Now Axis Bank has charged my account with Rs 20, 236 in charges. Please reverse these charges and clear my account.
MONTHLY STATEMENT
SHIPRA GARG ( XXXXXXXXXXXX5776 )
Statement Summary:
Opening Balance INR: 2, 18, 478.00 Payment Due Date: 07 Jan '22 Total Payment Due INR: 2, 41, 102.13
Minimum Payment Due INR: 22, 433.00 Credit Limit INR: 6, 45, 000.00
Transactions:
Transaction Date Transaction Details TXN Currency Amt in TXN Currency Amount in INR
18 Dec '21 Debit Interest #[protected] INR 14, 648.84
18 Dec '21 GST #[protected] INR 2, 636.79
15 Dec '21 GST - Manual #[protected] INR 270.00
13 Dec '21 Late Payment Fee #[protected] INR 1, 000.00
13 Dec '21 GST #[protected] INR 180.00
09 Dec '21 Payment Bounce Charges #[protected] INR 1, 500.00
20 Nov '21 ZOMATO MEDIA PRIVATE L, WWW.ZOMATO.CO, IN #[protected]INR 619.50
18 Nov '21 The Souled Store Priva, MUMBAI, IN #[protected] INR 1, 769.00
I am very disappointed in the way - Axis bank has handled this matter by paying a disputed transaction without informing me. Having me to unnecessarily deal with the matter which was settled.
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