[Resolved] Axis Bank — uninitiated transaction

Nilesh Kondvilkar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400058

Dear team,

I have received following message yesterday, which says
Message 1 at 4:29pm -
Hello! Your a/c no. 034565 has been debited by rs. 118 on 25jun19. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

I don't think i have issued any such mandate.
Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

Best regards,
Nilesh

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Jul 27, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

Axis Bank Customer Care's response Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Comments

[email protected]

from Delhi, Delhi

I paid full amount in 2013, still it shows written of in my credit history, they are not removing it

Shiva BFL

from Hyderabad, Telangana

Hi i'm using Axis bank account since last two years, Suddenly Rs: 600/-(Rs:108/- GST) were debited as it CONSOLIDATED CHARGES, what was it and can it was refund.?

Axis Bank Customer Care's response, Jun 26, 2019

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx. Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

neoaccess

from Delhi, Delhi

I'd a saving account in Axis bank and it is deducted unusual consolidated charges (Rs. 1000 to Rs. 2500) very frequently, almost every next month, apart from this bank officers are not in the position to provide the bifurcation.

Axis Bank Customer Care's response, Jun 26, 2019

Verified Support

Harmandeepsinghsandhu

from Mumbai, Maharashtra

UAN NUMBER[protected]. MHBAN[protected] Subject Pf passbook not available to exempted establishment(I.e TRUST)REQUEST TO CONTANT YOUR EMPLOYER. Name harmandeep singh Contact [protected]