[Resolved] Axis Bank — unnecessary brn fee deduction

AyeshaSiddiqua

from Mumbai, Maharashtra

Address:

Bangalore, 560008

The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.
The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.
The bank is just fooling the people on extremely high level.

Below is the message of the deduction from the bank and attached image of the bill paid well before the due date.

"hello! Your a/c no 967*55 has been debited by rs 1467 on[protected]. Available balance is rs 8680. 05
Info: brn-card payment"
Call [protected]

You can clearly find that the transaction is successful even after that they deducted the amount. Didnt get any resoponse from customer care.

I request you take a strict action against the bank so that they donot fool the poor and innocent people around.

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Jul 4, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Axis Bank Customer Care's response Hi, we understand your concern. We believe in complete transparency and disclosure about all our service fees and charges. You can learn about them on this link http://bit.ly/2MuqwTe.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.