Axis Bank — unnecessary penalty in loan account

Address:

608001

This is regarding axis loan account lpr[protected]. I received a notification that the cheque against my loan account has bounced. But throughout the year my account had sufficient balance. I went to the local chidambaram axis bank branch to inquire. They redirected me to cuddalore axis branch. From there i was again redirected to pondicherry bank branch. When i reached the final destination, the officials said that the cheque has not bounced and its a technical issue at their end. Since then axis bank employees have been coming to my residence to collect the emi amount & i have been paying them through cheque. Despite all these, i have got a notice to pay rs.960 as bouncing & penal charges. As a customer who regularly clears the emi, i'm deeply frustrated with the bank & the bugs in its system. If someone's to pay penalty, it should be axis bank since i have traveled to three locations to get this sorted but the bank still sends me a notice to pay penalty. Very irresponsible.
Mob:[protected]