[Resolved]  Axis Bank — upi application

Hello axis bank

I have made a upi transaction from my axis bank salary account to my friend hdfc bank account on 19-september-2017 2:15:00 pm for rupees of 40, 000. The amount was deducted from my account instantly but not credited to my friend's account. I have tried axis bank customer care number on the very same day but unfortunate it was fully engaged and got a message from axis bank that all there customer care executives are busy so they will call me back with in 24 hours from a particular number. But i need the money most for the same day so i have tried their customer mail id and i got a response on the same day that refund may take up to 48 hours (Wow in a lightning fast world i have to wait for my own money for 2 days unbelievable). I had to wait there is nothing much to do. On 20- september - 2017 morning again i called customer care just to get updates, but the most interesting thing was there ivr will get disconnected anytime in between 4 minutes 30 seconds. Maximum was 4 minutes 30 seconds, i don't know why but seems to be so weird. I made 14 calls on that none of the conversation with customer executive was successful as either they put me on hold or no replay fro long time or eventually get disconnected from ivr. This was repeated on day 21-september-2017 too. Today also i tried for 7 times and with a frustration i have ended up here. What i got from 1 of customer care was raise a complaint from upi app which i already made. It was such a disappointment from one of the top banker from india. Expecting necessary actions asap