[Resolved]  Axis Bank — upi transaction credited to invalid id : (viju. [protected]@hdfcbank)

Address:	600053
Website:	AXISPAY

Dear sir,
While i was transferring rs. 11000 on[protected] from my axis bank account using my upi id ([protected]@axisbank) to my hdfc account (Viju. [protected]@hdfcbank) the amount did not get credited to my hdfc bank account (Account number: [protected]) instead i had received an sms saying that the amount has been successfully transferred to vijay prakash warad (Account number: [protected] ifsc: hdfc0001210). My hdfc bank upi id viju. [protected]@hdfcbank got invalid and so i created a new upi id.in this case while transferring to an invalid upi id the money should have been reversed automatically, but it did not happen, instead it got transferred to the account: [protected]. Ifso code hdfc0001210

Since[protected], i have raised 4 complaints on call to customer care and i’ve also sent mails to the customer care e-mail id. But this issue has not been solved yet. Rather than getting new complaint every time. I spend around one to two hour to every day to explain my issue to the customer care executive including floor supervisor but no use they redirect me to nearby axis branch and they close my complaint without solving

After that i visited to nearby axis bank and filled a dispute form on 13th april 2018 still now i didn’t get any conformation or phone call regarding my issue

Government is promoting all type of digital payment but if any issue comes there is no system in placed to sought out the issue

Please find the below shot for more info
All the bank is not allowing upi transaction to this id but axis bank is allowing upi transaction to invalid id and crediting to unauthorized person

Complaint number 1: [protected]
Complaint number 2: [protected]
Complaint number 3: [protected]