B. E. S. T. Undertaking — B.E.S.T. Undertaking Bank account debited but unsuccessful payment

Address:Mumbai City, Maharashtra, 400010
Website:www.bestundertaking.net/QuickPayment.aspx

Dear Sir/Madam,

On 13th April 2017, I have made twice paid a payment of rs.121/- using Canara Bank Debit Card on best undertaking online bill payment portal.
My account got debited with INR 121 + 121 = INR 242/- but there was no update in the account. I got a bill of 350 which consisted 240 rupees of April and 121 rupees of previous month, although I paid that amount twice.

Below are my consumer no and transaction details:

Electricity bill for the customer no:[protected]
Cheque numbers:[protected] and[protected] respectively with transaction dates: 13 Apr 2017 16:36:36 and 13 Apr 2017 16:34:23
Amount: Rs, 121 + Rs 121 = Rs 242/-

Request you kindly adjust this amount in the existing bill. So that the bill for the month of April which right now looks Rs 350 ( 240+120) should be Rs 350-240 = Rs 110/-

I'm also attaching a screen-shot of my bank account.
+1 photos
Was this information helpful?
No (0)
Yes (1)
B.E.S.T. Undertaking customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B.E.S.T. Undertaking
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    20%
    Complaints
    1338
    Pending
    0
    Resolved
    262
    B.E.S.T. Undertaking Phone
    +91 22 2372 6983
    +91 22 2414 6262
    +91 22 2418 0016
    B.E.S.T. Undertaking Address
    Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001
    View all B.E.S.T. Undertaking contact information