[Resolved]  B. E. S. T. Undertaking — erroneous electricity bill

Aug 30, 2018

B.E.S.T. Undertaking Customer Care's response Dear Sir,

In context to the consumer complaint having A/c No.[protected] regarding inflated bill of Rs. 850/- for august'2018 as their room has been locked for past two months, it is to state as follows:

The unit consumed in the month for July' 2018 (i.e period from 06/06/2018 to 05/07/2018) is 148 units amounting to approx Rs 766/-

The unit consumed in the month for August' 2018 (i.e period from 05/07/2018 to 03/07/2018) is 01 units amounting to approx Rs 76/-

From the above consumption pattern it is clear that the consumer has been nominal charged for Fixed charges, Energy charges and Delay payment Charges in the bill month of August 2018.

Regarding inflated bill of august 2018 of Rs. 850/-, it is to state that consumer had not made payment for previous bill i.e for July 2018 amounting to Rs 766/-. Thus in august 2018 bill, the accumulated bill of Rs. 840/- is reflected.

Regards
Dy.E.ES
DGMES OFFICE