[Resolved]  B. E. S. T. Undertaking — his number 59..not on time and behavior of authorities on complaints

Address:

Mumbai City, Maharashtra

Dear sir/madam,

You know well there is a single bus that runs to and fro from dadar plaza to bhakti park, wadala.

Now frequency of this bus as shows in internet is every 10-15 mins. Which means government has issued this bus for us public in every 15 mins.

You can check with any passenger standing af the plaza bus stand (Starting point), we have to wait for at least 40-45 mins everyday for the bus to come at around 6.00 pm. When we ask the blue uniformed officer standing right next to us at the plaza stop, he just tells us nothing can be done and we have no other option but to wait.

When we ask the conductor (When the bus comes after 45 mins) he tells us he is not obliged to give any answers to public and we need to speak to higher authorities.
They get rude while replying because they have no answer to give to our questions about bus being delayed everyday when govt has issued busses every 10-15 mins.
Please understand public can neither change the location of their houses, nor can change the bus in this route (Because there aren't any other than just 59 number bus).
Next time, i would be careful of not only recording the conversation had with the conductors and blue uniformed officer standing at dadar plaza bus stop, but will also try to make it viral in social media for the maximum public to know about it. Will attach the video on my next complaint here too as a proof.

On saturdays we have many a times, waited for even 1.5 hours for a single bus to come.

Please look into the matter at the earliest.

Thanks
A helpless best passenger