B. E. S. T. Undertaking — regarding double payment of electricity bill of rs 940 | |
I paid the bill of the tenure 8/1/2018-6/2/2018, on march 5th 2018. My consumer number is[protected]*5. The amount of rs 940 was paid twice as first transaction was unsuccessful. The amount was debited from my account but bill was not paid so i made another transaction. Kindly let me know the process of refunding extra rs 940, i paid during first unsuccessful transaction. Regds, Best electricity consumer Was this information helpful? | |
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B.E.S.T. Undertaking customer support has been notified about the posted complaint. | |
 3 Comments | |
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Reply
Sir/Madam,
This has reference to your complaint logged under https://www.consumercomplaints.in regarding double ONLINE payment made by you, as the first payment was unsuccessful.
Out of the two payments made by you on 5/3/2018, the 2nd payment is received by us and will be adjusted in your bill of Mar'18.
As regards the first payment status, the same is shown refunded as per statement downloaded from Tech-process site. However, as the settlement date at our end is on 7/3/2018, it can be confirmed only after 7/3/2018 whether the amount is transferred back to your account or deposited with us.
In case the amount is deposited with the Undertaking, it may kindly be noted that the same will be adjusted against your current bill of Mar'18.
Regards,
SCCGS
This has reference to your complaint logged under https://www.consumercomplaints.in regarding double ONLINE payment made by you, as the first payment was unsuccessful.
Out of the two payments made by you on 5/3/2018, the 2nd payment is received by us and will be adjusted in your bill of Mar'18.
As regards the first payment status, the same is shown refunded as per statement downloaded from Tech-process site. However, as the settlement date at our end is on 7/3/2018, it can be confirmed only after 7/3/2018 whether the amount is transferred back to your account or deposited with us.
In case the amount is deposited with the Undertaking, it may kindly be noted that the same will be adjusted against your current bill of Mar'18.
Regards,
SCCGS
Sir/Madam,
This has reference to your complaint logged under https://www.consumercomplaints.in regarding double ONLINE payment made by you, as the first payment was unsuccessful.
We are in receipt of both payments made by you on 5/3/2018.
One payment is adjusted against your bill of Feb'18 and the 2nd payment is adjusted against your bill of Mar'18. Your bill of Mar'18 is for Rs.933.13 and after adjusting the payment of Rs.940/- with Interest on Security Deposit the Net credit balance with us is Rs.40/-, which will be adjusted against your bill of Apr'18.
Regards,
SCCGS
This has reference to your complaint logged under https://www.consumercomplaints.in regarding double ONLINE payment made by you, as the first payment was unsuccessful.
We are in receipt of both payments made by you on 5/3/2018.
One payment is adjusted against your bill of Feb'18 and the 2nd payment is adjusted against your bill of Mar'18. Your bill of Mar'18 is for Rs.933.13 and after adjusting the payment of Rs.940/- with Interest on Security Deposit the Net credit balance with us is Rs.40/-, which will be adjusted against your bill of Apr'18.
Regards,
SCCGS
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