[Resolved] Bagga Link Motors — Customer service was very poor staff do not have manners how to talk with the customers | |||||
Day before yesterday i bought my car for the first service to bagga link (Vasant kunj) service center around 15:30-15:45 and where your service executive asked me to take the car back by tomorrow because it gonna take a while to get the car ready so better you can take the car by tomorrow. I said no problem i will come by 15:00 to take the car after my office. So yesterday around 15:45 i called the service center to confirm that weather my car is ready or not but a lady took the call @ reception and said she do not have any idea about my car and again i asked her to cross check the car status which is dl14cd2378 then she said she is going to arrange a call back with exact status of my car but no body called me after 15 minutes i had to call again to the service center and again she again kept my call on hold for around 10 minutes an cut the phone without any intimation an when i reached to your service center @ 16:30 and asked her about the car status again she talked very rudely and in very manner - less way and then i asked her to call the upper management she said go an meet by your own. I had to call the costumer care then after my complaint a lady came out from the service center and made me comfortable with very polite way and asked me about the whole incident but the receptionist again misbehaving me in front of her also and said if you are this much busy so do not bring your car again here. Overall the whole feedback is very bad and suggestion is do not keep unqualified an manner less staff who is ready to insult the costumers no one can feel comfortable in such kind of ambiance poor costumer service not going to get my car again to his place such a poor experience. Vikram singh [protected] Was this information helpful? | |||||
Jul 27, 2017 Complaint marked as Resolved Bagga Link Motors customer support has been notified about the posted complaint. Verified Support Jun 18, 2017 Bagga Link Motors Customer Care's response Dear Mr. Vikram Singh, Greetings from Bagga Link Motors Ltd.!!! Sincerely apologize for the inconvenience causes to you during the previous visit at our dealership on date 13th June- 2017 for availing the Ist Free Scheduled Service. As per our tel- conversation held on date 18th June- 2017, you have explained us that, there were some gaps for improper communication by our concerned Service Advisor and Receptionist while you have made multiple calls to get the status for delivery of your vehicle. In this regard, we wish to update that, we have educated and counseled the concerned staff members for better improvement on the same. Moreover, we have levied the financial penalties to them regarding mis- conduct and expecting for better improvement in future. Although, we are expecting your visit soon at our dealership to meet your good self personally as promised by your good self. During the course of action, we shall be providing you a General Check Up & Free Complete Washing n Cleaning for your precious vehicle as Good Will Gesture. Thanking you and assuring you to provide our best services all times. Plz. feel free to call the undersigned for any concern or Mr. Amit Kumar, Works Manager @[protected] & Ms. Shashi, Customer Care [protected]@[protected] in future . For Vehicle Appointment/ Query, Plz. call us at 45688888,[protected]/ 19/22 Thanx n regds R. K. Sharma General Manager- Service [protected],[protected] | |||||
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+91 88 2689 2661
+91 11 4648 8888
+91 98 1819 9370
Plot No. 46810, Aruna Asaf Ali Marg, Kishangarh, Vasant Kunj, New Delhi, Delhi, India - 110070
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