[Resolved]  Bajaao.com — Bajaao.com is unable to deliver the product and now not initiating the refund.

Address:Bajaao Music Private Limited, Hightech Plaza, Unit - 2,Ground Floor, VLCC compound,Shanti Nagar, Mahakali Caves Road,Andheri (E), Mumbai - 400093

I Placed an order for Electric Bass (Yamaha TRBX174) and Amplifier (Hartke HYDRIVECOMBO25 ) on Aug 3rd. The order number is 351095. The order was shipped out on two tracking number[protected]Electric Bass) &[protected]Amplifier). They delivered Electric Bass on tracking number[protected] instead and now neither Bajaao.com nor FedEx is aware of where is the Amplifier . There is no tracking information updated on FedEx website for tracking number[protected] from Aug 3. I have made repeated call to Customer care and they keep repeating the statement that they will track the package and once it is returned to Warehouse they will initiate the refund. They are neither delivering the product nor initiating the refund. The Ticket number raised with Bajaao.com is Ticket No:[protected].
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Aug 31, 2021
Complaint marked as Resolved 
Refund initiated by bajaao.com for the undelivered amplifier.
Bajaao customer support has been notified about the posted complaint.
Aug 31, 2021
Updated by Reji V L
Thank you Team, Bajaao.com initiated refund for the undelivered Hartke HD25 amplifier.
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    323/324 Laxmi Plaza, Bldg 9, Laxmi Industrial Estate, Andheri West, Mumbai, Maharashtra, India - 400053
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