[Resolved] Bajaao — Defective product in disguise

abhirocks308

Address:	Ranga Reddy, Andhra Pradesh, 500046
Website:	www.bajaao.com

I bought a Cort AD880 which was delivered on 6th Aug. The guitar had a squeaking sound from the main body when I got it. It was not too much but was there I checked the guitar thoroughly but couldn't find the reason for the same.
Few days back I saw the inner bracing was coming out and I am assured that this is the reason for that squeaking noise.
I wrote to bajaao helpdesk with relevant images and video attached and never received a call. I called bajaao after 24 hours, spoke to Rustom and I was told that no one from the concern department is available and they will get in touch once they come, still no one called.
I called again spoke to Anisha and still no one was available. And as usual I didn't received any call from bajaao.
I called the third time spoke to Akash and he assured me that he will speak to QC guys and will get back to me by EOD. Still no calls was received.
I called again spoke to naminder and he gave me the same call back s#*t and guess what. No body called!
QC guy failed to thoroughly check the instrument and now Bajaao doesn't seam to care!
I feel cheated as and deeply disappointed.
They very smartly and cleverly slipped a defective piece to me, took my money and ate my brains out! NEVER EVER EVER buy from Bajaao.com

Was this information helpful?

No (0)

Yes (0)

Oct 10, 2016

Complaint marked as Resolved

Bajaao customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Bajaao Customer Care's response We regret the product you purchased is causing difficulties and does not function as you expected. Because “CORT” products are tested thoroughly by the manufacturer before shipping, it is a rare instance when one is found defective.
We also had scheduled a pickup for the product and we offered Replacement/ Refund against your order.
The pickup request has been cancelled as per your request, since you are willing to keep the product.
We hope that we can be of any assistance in correcting your issue with the product. We are sorry for any inconvenience this may have caused you and appreciate your continued business as one of our valued customers.
A standard warranty is still applicable with your product purchased from our portal.
Feel free to contact us on +[protected] or email us at [protected]@bajaao.com for any assistance/ query.
We would also request you to kindly check the Returns Policy for any clarification regarding our policy.
Thank you for your patience & co-operating with us.