Bajaao — Defective product received(picture and product received dont match)

Address:

Bajaao Music Private Limited, Hightech Plaza, Unit - 2, Ground Floor, Shanti Nagar, Mahakali Caves Road, Andheri (E), Mumbai - 400093

Ordered an open box boss dd-3 pedal from bajaao on 19 august thinking it was an awesome deal, but to my complete shock, a rusted old, white pedal that looks like some cheap clone stamped with dilapidated boss rubber pads on it was what I received

It looks nothing like the picture shown on their website

Contacted their customer service regarding it, and their reply has been, “forwarded to the concerned department” since day 1 of my complaint

It was ordered onIt has been 2 weeks and I am still yet to get an update regarding the same

And now, they are not picking up my calls anymore, and still no update on my grievance

I kindly request your assistance in resolving my problem.

Thank you