Bajaj Allianz — Allianz Egypt

I had an insurance document for my child education with Allianz Egypt since 2005 in US$, I used to pay in installment base deducted from my Dinners card as I'm living outside the country . All of the sudden they stopped deduction starting from late 2015, I send messsge to clarify they didn't reply until May 2016 they informed me that the central bank in Egypt stopped any card transaction with foreign currency and informed me they will not be able to continue through the card, hence I asked to close the document any settle the money, they deducted arround 1800$ as penalty for not paying also it isn't my mistake, I tried to explain that however they insisted not help, and took more than 2 months to come out with the decision not to help, also that I'm still have no another one with Egyptian currency and continued it through cash payment, reply it Is a discourriging situation that will make me exit from dealing with Allianz ASAP, advising my contacts not to deal with you at all
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Waiting for someone responsible to revert on this ongoing issue. I have sent multiple emails and made numerous calls with the response that the concerned team will get back within stipulated time but no revert in over 12 days now and everyone is enjoying passing the buck. Hope to get a revert soon
Regards
Amit kukreja
Bajaj Allianz Customer Care's response, Apr 10, 2017
Verified Support
Hi Amit,

We hope your query has been addressed. Do get back to us if you need any further assistance. Thank you.

Regards,
Bajaj Allianz General Insurance
My self paid premium payment on DEC 14 2016, to an amount of 69413 policy number [protected] on13-DEC-16, please mailto me as soon as possible

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