[Resolved]  Bajaj Allianz — bajaj allianz sarva shakti suraksha - surrender

Address:

Chennai, Tamil Nadu

I have taken Bajaj Allianz SARVE SHAKTI SURAKSHA policy through CITIBANK and have been paying premium for the same @1500 pm for the past 7 years
(premium is deducted automatically from salary account)

Now I want to surrender the policy, so i have followed the ways they suggested abd but NO LUCK - i am not getting my money back

1) Aug 6 i approached local bajaj allianz branch and submitted all necessary documents. they said one month i get my money back. i have waited one whole month and called to customer care and they said, its group policy i need to submit via different way. Nobody in the branch informed me about it. I have waited one whole month to got ot know the new process.

2) Then i called customer care to understand the whole process. They have given one postal address like Suresh, TCS office, OMR, Chennai where i need to undo the whole process again. Before two weeks, and i have sent whole new set of documents to them through courier. Worst thing is, i dont get any status from them that did they receive my documents, or are they processing my request. When i called customer care, they are asking me to contact citi.[protected]@bajajallianz.co.in and saying they cant help on the request.

3) I sent mail to them and didnt get respond back.

i am under very urgent need of my money that i invested in. I am really frsutrated to get my money back where i saved. BajajAllainz, i dont understand why you have such process that you are not helping to the customers whom they invested their money to your company.

Its created very bad impression on BajajAllainz group and totally disappointed. Hope you would help here atleast?