[Resolved] Bajaj Allianz — Bajaj Allianz Two Wheeler Insurance Policy not issued, even after doing the Online Payment

Raghuram_

Address:	Pune, Maharashtra, 411006
Website:	www.bajajallianz.com

Hi Bajaj Allianz,

On 2nd March 2017, around 12 PM, I have tried to Purchase Two wheeler insurance from Bajaj Allianz Online Website using my Debit Card,
when all the details were filled with the help of Bajaj Insurance Agent online, I had made the payment also through my State bank of India debit card, for a premium of 1281 Rupees.

Amount has been debited from my account immediately, but the Insurance policy was not issued, and website redirected saying there was an technical error from Bajaj insurance portal...

Then when i followed up with the insurance agent, he is saying that they have not received amount, but amount has been debited from my account and the transaction is successful.. towards POS BAGICL at Bajaj Allianz General txn#[protected].

Please help me with this issue, i need to get the policy for the amount which i paid, I am not recieving any calls from the Bajaj allianz regarding this issue..

I have the Reference number of the policy : 13362645.

Later when I tried to submit a Complaint in Bajaj Allianz Portal, i was met with other techincal issue saying, Complaint cannot be submitted.

So I believe except accepting money through online, no Other Page is working in Bajaj Allianz portal. Neither it will issue a policy nor you can submit a complaint.(Screenshots attached).

I never expected this sort of issues from a very well known Top Insurance provider in india.

Kindly help me with issuing the Bajaj Allainz Two wheeler Insurance policy for the Amount paid.

Thanks,
Raghuram
[protected]
[protected]@gmail.com

+2 photos

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Mar 22, 2017

Complaint marked as Resolved

Thank you, I have received the resolution through mail, and its satisfactory.

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Bajaj Allianz Customer Care's response Hi Raghuram,

We understand your predicament. We have intimated the team about the issue faced by you. They will surely review this and shall connect with you to address the same as soon as possible.

We have also registered your complaint with Reference no. BA - 1131. We request you to mention it in the subject line of the emails for future conversations. Thank you.

Regards,
Bajaj Allianz General Insurance

Mar 07, 2017

Updated by Raghuram_ Hi Bajaj Allianz Customer Care-

Thanks for taking the Complaint, Can you kindly help with the email ID and the Contact Number, through which i Can follow up with this issue.

Thanks in Advance..

Regards,
Raghuram

Mar 09, 2017

Updated by Raghuram_ Hi Bajaj Allianz Customer Care-

I have raised the Complaint about the above issue on march 4 2017, till now I didn't get any resolution.

Customer care has neither contacted me to my mobile number nor email.

Kindly check this issue, I have paid the Insurance amount online for Two wheeler, but still didn't get the Policy, Currently my bike has no insurance, kindly expedite it.

complaint with Reference no. BA - 1131

Thanks,
Raghuram

Verified Support

Mar 14, 2017

Bajaj Allianz Customer Care's response Hi Raghuram,

We've escalated your issue to our team and they're working towards the same. Meanwhile, you can write to us at [protected]@bajajallianz.co.in for follow ups on this. Also, you can visit our website https://www.bajajallianz.com/Corp/aboutus/general-insurance-customer-service.jsp for any further information.

Regards,
Bajaj Allianz General Insurance