[Resolved]  Bajaj Allianz — claim not initiated even after submitting required bills and photos

Address:

Chennai, Tamil Nadu, 600126

I would like to bring to your attention that, my Car Maruti Alto 800 (TN-11-E-1783) smashed a dog near Villupuram. I contacted Maruthi Road Side assistance and they adviced not to drive the vehicle as few parts got damaged (Radiator, Fan & Motor, AC Condenser, Grill (Inside the bumper), Right Head Light).

They suggested to tow the vehicle to Chennai which costs around 7000/- for towing. I believe the total cost of the parts itself, come around 9000/-, but I have to spend Tow cost of 7000/-. This is due to the unavailability of the service at Villupuram which is also one of the big town. I did not opted the Towing option. Hence I came to Chennai and got the spare parts and Maruthi Authorized distributor and changed the parts with the help of local Mechanic at Villupuram and brought the vehicle to Chennai.

I have submitted all the bills and photos. Even after the Bajaj Alliance Chennai branch is not initiating the claim and telling photos are not sufficient. But they are not sending the mail officially that photos are not sufficient, This is the way they are misguiding and treating the customers. If they have real problems that photos are not sufficient, they can send a mail know.

The service is very worst and hence planned to raise the same to Ombudsman and proceed towards consumer court on the same.