[Resolved]  Bajaj Allianz — complaint of zero debt policy - reg.

Address:

New Delhi, Delhi

Date: wednesday, 11 apr 2018,
Subject: query
Respected concern,

I’m pankaj rana one of your valuable customer, i need to discuss about my registration number hr 26 dk 3098.in reference to the zero debt policy, i’ve questions?

As this above mentioned registration number is for my four wheeler (Scorpio), my car was met with an accident on date:- 18.03.2018, due the same lots of parts were damaged, i’m a zero debt policy holder and one of your agent (Kishor) has came for survey and told me that which parts are repairable we won’t replace them. Is this fare enough?

As one of my alloy wheel and dashboard is also damaged i’m really expecting replacement for the same, if i really need to repair my damaged parts in accident, than why should i will spend my hard earned money on zero debt policy insurance, if it’s about repair so that can be done some where out side as well either i can opt for a normal insurance as well.

If i’m spending some money so i’m doing that for some worth, and if i’m not getting the benefit for the same so my spends are worthless. As this is my first claim and i’ve gone through with the t&c as well over there also you haven’t mentioned that if damaged part is repairable so it won’t be replaced. On behalf of a same i had also called up to the customer care some mr. Raj picked up the call from pune, he also confirmed that you’ll provide a full replacement for a damaged parts in zero debt insurance policy.

So i really don’t know why that person (Kishor) neglects that, in accordance to my zero debt policy i’m just expecting the replacement of my damaged parts.

Kindly help me to fix it, waiting for your positive response.

Thanks & regards,

Pankaj rana
Contact no:- [protected]