[Resolved] Bajaj Allianz — didn't give surrender amount for life insurance

sarathkg

from Bengaluru, Karnataka

Address:	560037
Website:	www.bajajallianzlife.com

I have surrendered my life insurance policy arve shakti suraksha with bajaj allianz on 26th june 2018. Surrender value on 27th feb 2018: rs. 121312.56.

I didn't receive the payout in my account till date. When inquired about in the customer care, i got the replay saying that it is already processed from there side and credited into the account. On further discussion i got to know that it was credited into a wrong account number which doesn't belong to me. I replied to them stating that this account number doesn't belong to me and also provide my bank statement during that period.

Even after so many calls to customer care and numerous mails, there is no action from their side to provide the payout.

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Sep 23, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Bajaj Allianz Customer Care's response Dear Sara,

We understand your disappointment and we’re here to help you. Please share your contact details along with your policy number for us to provide a resolution at the earliest. Thank you

Regards,
Bajaj Allianz Life Insurance Team.

Aug 24, 2018

Updated by sarathkg Dear Team,

I have already raised complaint in the customer care. Please refer complaint no. 73996732

Best Regards,

Sarath