[Resolved] Bajaj Allianz — esc schedule and penalty charges levied

uday1806

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	www.bajajallianz.com

This is regarding ESC schedule issue to deduct premium for the policy with number [protected]. ESC is scheduled to deduct the premium from my account (Standard Charted Account) on OR before 5th of Every month. Everything went smoothly until Aug 17, But In the month of Sept 17, ESC request sent by Bajaj on 19th and 29th where which my account is not sufficiently funded. I usually transfer all my money to a different account by 10th of Every month. Bajaj did not let me know that they were sending this request on 19th and 29th which resulted in ESC return due to unavailability of funds which SCB is penalized me 500 and 750rs for ESC returns. You can find account statement in this email below.

I have reached out customer care and no proper response from them.

I have raised a complaint through customer care and no response/update till now.

Now I request/demand following from Bajaj
1. Why ESC request came outside of the schedule? Why am I not notified about this?
2. Why there is no action taken till now on the complaint raised?
3. Who is accountable for the fine penalized by Bank to me? I request a refund by Bajaj on this?

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Feb 18, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2018

Bajaj Allianz Customer Care's response Dear Uday,

We regret the inconvenience caused. Please share your contact number along with your email address. Our team will connect with you soon.

Regards,
Bajaj Allianz Life Insurance Team.

Jan 25, 2018

Updated by uday1806 @bajaj Allianz Customer Care

No one reached out to me on this.

Following is the response from your team. Does this answer my questions? This is the same response, I have been receiving from Bajaj. Please recruit people who will understand the issue and respond accordingly rather sending automated emails like this

==================================================
Dear Sir/Madam

Greetings from Bajaj Allainz!!

With reference to the Policy number- [protected], we regret the inconvenience caused to you.

We would like to inform you that your policy is in issued status and next premium due date is on 28-JAN-2018.

Your premium payment mode through ECS is active and since last two months, ECS is deducting regular as per your preferred date.

Also our 24x7 virtual chat assistance BOING is just a click away, Link to access BOING-VIRTUAL CHAT ASSISTANCE- https://tinyurl.com/ycf99g9p

Go digital with ‘Bajaj Allianz Life Assist’ and ‘BOING’ & experience convenience at your fingertips!!

Should you have any further queries please feel free to write back to us.