[Resolved] Bajaj Allianz — family floater health insurance renewal problem (paid 3 years premium money but issue only one year policy)

mukherjee_biplab

Address:

GE Plaza, Airport Road, Yerawada Pune, Pune, Maharashtra, 411006

Dear sir/madam,

Issue number 80677459. Which rise by bajaj allianz customer care, almost 2 month i am waiting to solve my problem but don't have any solution.

I already write 6 email before but did not get any clear solution from customer care every time i get this answer that give us some time to solve the matters it’s almost one and half month gone, that’s why i am directly writing to here. Please i paid 3years premium for my family floater health insurance og[protected]-00004182. But as per soft copy documents send to me by email its only valid for one year. As i am paying my policy premium last 4 years and always pay on time even i never clam anything till now.

This is the worst kind of customer care experience i get in my life, if they can’t solve my problem then please refund my money as you only issue me one year policy but you take 3 years policy money from me, please help me rise this issue as no one taking any responsibility and just giving me new excuses every time.

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Dec 5, 2019

Complaint marked as Resolved

Thanks to everyone to take my problems seriously and solve it, after long time they issue new insurance with 3 years validity, as I paid 3 years premium together. Thanks to all Bajaj Allianz those people who take responsibility and solve my problem.

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Bajaj Allianz Customer Care's response Hi,

We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

We have registered your complaint with Reference No. BA - 1500, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance

Dec 04, 2019

Updated by mukherjee_biplab complaint with Reference No. BA - 1500, 25/11 Ms Komal Shah got in touch with me and as per her instruction i forward all previous email conversations and payment confirmation email, i am waiting for my solution as i don't get any new update.