[Resolved]  Bajaj Allianz General Insurance Company — non settlement of car insurance claim

Address:New Delhi, Delhi, 110065

Claim number : oc[protected]-00016355
Policy number : og[protected]-00036010
Insured: ved parkash kumar
Vehicle no: dl4cab 8875
Loss date:[protected]

They are expert in claim rejection and raising objections:

Objection i: you have led late/informed us late so “aapka claim nhi
Bnta “
My reply: when my car was not there, i immediately called pcr 100.
I received messages from them. I showed them and send also to
Company

Iind objection: i received letter stating final notice, which stated
That i had not replied for three letters send by company so your claim
Might be rejected.
My reply: i had send all letters through speed post and saved also
Copy of slip and track consignment delivered report from department
Of posts website. I send reply letter with all delivered reports with
Highlighting dates.

After 1 month, received call to submit key (Already submitted two key
As guided by company)

Iiird objection: two keys are very less used and third key submitted was not matching with other 2 keys and you
Have not submitted with other keys. Its’ “misrepresentation and
Concealment of facts “. So claim rejected.
My reply: i purchased car iind car around 10 years back. That
Person gave me 3 keys. I am using one key. Now matching keys
With some machine – nobody do it.

Moreover getting car insurance from same company from 10 years,
Had they checked single time these keys for which raising objection.

I had not submitted iiird reply and decided to go to public and
Regulatory bodies against this company.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jun 15, 2019
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
May 05, 2019
Updated by ved1974
Complainant Name : VED PARKASH KUMAR
mOB: [protected]
Verified Support
May 15, 2019
Bajaj Allianz Customer Care's response
Hi Ved,

We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

We have registered your complaint with Reference No. BA - 1438, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance
May 15, 2019
Updated by ved1974
I send my complaint to IRDA then it is forwarded to complaint grievances cell of bajaj allianz insurance company .
And BAJAJ GRIEVANCES CELL is replying me back with just as it is answer send by company earlier, Simply cut + Copy +paste .
Is it the only responsibility or duty of grievances cell . When customer that too from last 10 years ur customer, is approaching to IRDA and to grievances cell, your job is giving same reply .
What is my mistake, not submitted the other key . have u ever asked why I had not submitted earlier . ur documents collections person only told that two keys are more than enough . And I myself is coming forward to submit third key, you are saying I hided the facts . Really shocking !
Second, you are stating that two keys are not matched with third key . I purchased this car almost 10 years back and using this key . is it matching or not, when from 10 years, you are doing insurance, never bothered to see or check . I would have changed or stop using then itself .

I will continue my fight for right claim till highest court . I am definitely using all social media platforms also to expose company my posting my story .
May 15, 2019
Updated by ved1974
These are different e mails, reply cc was done by company, nobody bothered to solve the problem, just formalities done .
1. Suprava Roy/Ho Direct Marketing/Call Center/General <Suprava.[protected]@bajajallianz.co.in>,

2. Sushma Nalawade/HO DM/Call Center/General <Sushma.[protected]@bajajallianz.co.in>,

3. Ketki Kerkar/HO - Direct Marketing/Call Center/General <Ketki.[protected]@bajajallianz.co.in>
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Allianz
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    2208
    Pending
    0
    Resolved
    1672
    Bajaj Allianz Phone
    +91 20 3030 5858 [Customer Care]
    Bajaj Allianz Address
    GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
    View all Bajaj Allianz contact information