[Resolved] Bajaj Allianz — insurance claim issue

[Resolved] Bajaj Allianz — insurance claim issue

S Sundararajan.R from Bengaluru, Karnataka

I have taken new car insurance policy (Og[protected]-[protected] with bajaj allianz general insurancethis year. While taking insurance for my car, i mentioned that i made the claim last year, due to that bajaj allianz general insurance executive came to home and took photos, later only policy got approved. When my car went for the claim last month, hyundai service center executive mentioned that your claim got rejected from the insurance. When checked with bajaj allianz general insurance, they mentioned that due to ncb value reason. Claim got rejected. Later i called the agent, he redirected to bajaj allianz general insurancez executive withwhom i purchased the policy, he requested me to withdraw the existing claim and asked me to wait for a while to resolve the issue. Even after a month, issue is not resolved. Still i am unable to claim my existing damage. Eventhough customers get affected, whatever mistakes done by the sales executive of bajaj allianz general insurance. Why should the customer bear with it. Its one of my bad experience with bajaj allianz general insurance. Already i waited so long time, i need solution for the same. Was this information helpful? No (0) Yes (0)
Dec 4, 2017 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Verified Support Nov 03, 2017 Bajaj Allianz Customer Care's response Hi Sundararajan, We're sorry about this. We're already following up on your issue. We will surely get you an update at the earliest. Also, please note that we have registered your complaint with Reference No. BA - 1292. Do mention this reference number in the subject line of the mail for any future follow ups. Thanks. Regards, Bajaj Allianz General Insurance Nov 03, 2017 Updated by Sundararajan.R Thanks for the response. however, its been 40+ days now, still i am not getting any updates. Dec 01, 2017 Updated by Sundararajan.R Any update on this . Dec 01, 2017 Updated by Sundararajan.R Almost a month now. totally almost 3 months now
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Comments

Ritwik Pratap

from Padrauna, Uttar Pradesh

My claim is rejected because i was late in submitting

Bajaj Allianz Customer Care's response, Nov 9, 2017

Verified Support

Hi Ritwik,

We'll get this checked for you. Please share your policy and contact number at [email protected]. so that we can get in touch with you at the earliest.

Also, we've registered your case under the Reference no.: BA - 1298. Do mention the same in the subject line of the email while sending in the details.

Regards,
Bajaj Allianz General Insurance

Samit Nagrath

from Agra, Uttar Pradesh

Bajaj Allianz doesn't verify the credentials of the caller before lodging a claim nor do they take consent from the insured or owner before accepting a claim l. They also settle claims & disburse the settled amount to any third person. It happened with me. I never lodged a claim but according to them a claim was lodged & settled thus depriving me of my 45% NCB which I was supposed to get when I exchanged my old car with a new one! Thats ridiculous.. Already took this matter to the consumer court seeking explanation from Bajaj Allianz regarding how did they lodge a claim & to whom did they paid the claim.
Policy no[protected]-00001152

Bajaj Allianz Customer Care's response, Nov 9, 2017

Verified Support

Hi Samit,

Allow us a chance to review your concern. Please share the complete policy number (in the format OG-XX-XXXX-XXXX-XXXXXXXX) and contact number at [email protected] so that we can get in touch with you soon.

Also, we've registered your issue under the Reference No.: BA - 1297. Do mention the same in the subject line of the email while sending in the details. Thank you.

Regards
Bajaj Allianz General Insurance