[Resolved]  Bajaj Allianz Life Insurance Company Ltd — change in policy holder's name

Address:

Bangalore, Karnataka, 560096

Hi
This is regarding my policy number [protected]. The policy was initially taken by my father mr. B s varadarajulu with my name mr. B v swaroop as life insured. He passed away on 22nd of february 2016 and since i am the life insured in the policy i wanted to change the policy holder name to mine and nominate my wife. I had submitted set of documents on 03rd of december 2017 to change the policy holder name to your rajajinagar branch office in bangalore and they told the same has been forwarded to the head office and there has been no updates on that and when contacted with your customer support they told they have not received any documents for the said request. Later i emailed you online customer support on 19th of december 2017 and they request me to provide policy servicing form along with death certificate and my wife's aadhaar. Later on 23rd i recieved mail asking me to submit the documents to the local branch office. I submitted the same to your rajajinagar branch office on 30th dec 2017 and recieved a message with request number 70523955 regarding surrender value enquiry. I dont understand what does this mean. Your people are so incompetent they are not able to do a simple change in owner. I am trying to change this from past 6 months and not able to do it till date. Kindly take up the matter immediately and solve it at the earliest