[Resolved]  Bajaj Allianz — misusing ecs option. unresponsive to concerns and complaints.

1) i have paid the premium amount for my policy with bajaj allianz on 22-jan-2018 and got the receipt.
2) after that, i received sms from bajaj allianz almost everyday stating to pay premium before 15-feb-2018. And ignore if already paid.
3) and i ignored that as i had paid already.
4) on feb 15 there was two attempt to (One after the other) to deduct money from my account through ecs.
5) since i did not have enough money in the account, the withdrawal attempt failed.
6) due to this failed attempt, the bank has deducted money from my account citing cheque bounce issue.
7) i have raised this issue on 16-feb-2018 to bajaj allianz through email
8) when there was no proper response in the subsequent days, i have forwarded the same to [protected]@bajajallianz.co.in [protected]@bajajallianz.co.in successively, yet to no avail.
Its now 34 days since i have reported this issue.

To summarize
1) i have reported the issue through email on 16-feb-2018
2) the issue got registered on bajaj allianz portal only on 21-feb-2018
3) i have received the complaint number: 71571160 for tracking.
4) it says the tentative date of resolution as 3-mar-2018
5) when i followed up with the customer support on 21-mar-2018, there was no information update available (Neither a resolution nor a date for resolution)
6) the issue is still in pending status in grievance tracking portal.
All this because of the issue with bajaj allianz in updating their database properly.
I have brought this to the notice of [protected]@bajajallianz.co.in and [protected]@bajajallianz.co.in again on 21-mar-2018.

Not even an acknowledgement from bajaj allianz.
Was this information helpful?
No (0)
Yes (0)
May 21, 2018
Complaint marked as Resolved 
Nothing. This one word is sufficient to describe the useless service from Bajaj Allianz.
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2018
Bajaj Allianz Customer Care's response
Dear Sir,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team
Mar 29, 2018
Updated by Mohideen84
It is strange that the Bajaj Allianz escalation mechanism is just namesake.
I have been pursuing through mail until the level of "Appellate", but getting response only after raising the issue in "Consumer Complaints".

The Bajaj Allianz executive contacted over phone (23-Mar), has given a pathetic option of reimbursement of the deducted amount.
I cannot simply agree to it after all these escalations.
"What is the compensation for the tremendous amount of stress you have created in me without resolving this issue and without even responding properly for more than 1 month?", was my question to Bajaj Allianz and the person said that he will get back.

It's been 6 days, since then. Yet to do!

Bajaj Allianz - pathetic service.
Verified Support
May 21, 2018
Bajaj Allianz Customer Care's response
Dear Sir,

We believe our team has addressed your query. Have a good day!

Regards,
Bajaj Allianz Life Insurance Team.
May 21, 2018
Updated by Mohideen84
No response still from Bajaj Allianz. Then how can you mark as resolved?

Totally irresponsible and useless service from Bajaj Allianz.
Complaint comments 

Comments

ISR - PF

Dear concern,
I was an employee of BAJAJ ALLIANZ LIFE INSURANCE CO. LTD on the pay roll of MA FOI MANAGEMENT CONSULTANTS LTD.
I want to withdraw the whole sum of money from my PF. PF employee code is Sakuntala.95410
Please accept my above given request.

Thanks & Regards
Sakuntala kunti
Department - Agency Sales

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Allianz
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    2206
    Pending
    0
    Resolved
    1671
    Bajaj Allianz Phone
    +91 20 3030 5858 [Customer Care]
    Bajaj Allianz Address
    GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
    View all Bajaj Allianz contact information