[Resolved] Bajaj Allianz — mobile damazed

R Sreevani

from Jagtial, Telangana

Address:	Hyderabad, Telangana, 500047
Website:	mobile damage claim

My mobile got damazed on 11th July, 2018 at 10.00pm. I have complained about this the next day i.e. on 12th July, 2018 and the intimation number is [protected]. I have called nearly 30 times to customer care to tell about this and for further process but unable to speak to them. today at 5.40pm I spoke to customer care person and requested for verification and I have requested her to speak little bit loudly as I am not holding proper phone still she has not bothered and disconnected the call. if this is the case why you people register for insurance at the time of purchase when you are unable to process the request in a proper time. you people do not know a person calls with the registered mobile when mobile got damaged. For call back also I have requested twice still your customer care don't bother.

on 11th July at 10.00pm when I am at kitchen it was fallen down and got damaged.model is Oppo F5.

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Sep 17, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Bajaj Allianz Customer Care's response Hi,

We'll surely help you with your concern. Please share your contact and policy number via email to [protected]@bajajallianz.co.in so that we can address the same soon.

We have registered your complaint with the Reference No.: BA - 1388, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Regards,
Bajaj Allianz General Insurance