[Resolved] Bajaj Allianz — money deducted on the payment gateway but no updated or refund has been given

Saahil Gogia

from New Delhi, Delhi

Address:	110008
Website:	www.bajajallianz.com

I did a transaction on bajaj allianz website to buy an insurance policy.
I paid through UPI by scanning the QR code. after the transaction there was no update on the website that the payment is successful.
Now My account has been debited but I have not received any refund or the update from the bank or the bajaj allianz.
I have contacted my bank they said the transaciton was successful.
I have also contacted the website payment gateway which is billdesk and they are just saying that they have not received any updated from the their bank.

It is the duty of bajaj allianz to look into this since the payment was done on their website and they should coordinate with their payment gateway provider.

Transaction amount 1745.
Transaction date 20/12/2017

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Feb 25, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Bajaj Allianz Customer Care's response Hi Saahil,

We're keen to assist you. Request you to send in your contact number via an email to [protected]@bajajallianz.co.in so that we can help you with the your concern ASAP.

Also, we've registered your issue with the Reference No.: BA - 1332, please keep a note of the same for further procedure. Request you to mention this number in the subject line of the email while sending in your details. Thank you.

Regards,
Bajaj Allianz General Insurance

Jan 26, 2018

Rohan Sonkar's response switch is not working and no sound offer

Feb 02, 2018

Updated by Saahil Gogia Your customer care is very poor and they don't even reply.