Bajaj Allianz — motor insurance policy not issued despite charging credit card, no refund yet despite several follow ups
Bajaj Finserv Building, 1st Floor, Behind Weikfield IT-Park, Viman Nagar Pune-411014 Ph:1800-209-0144, Pune, Maharashtra, India
SeSeshadri_BLR on Sep 24, 2019
Attempted buying a motor insurance policy online via
https://www.bajajallianz.com/motor-insurance/car-insurance-online/buy-online.htm...⇄ on 2nd september 2019.
Website gathered all relevant details, charged my credit card, but failed to issue the policy.
Contacted customer care. Some representative suggested i buy again using his guidance over phone, and the failed transaction would be refunded.
I bought the policy, paying again and waited for the refund.
Over several days thereafter, multiple dozen of calls, many mails followed from my side. Refund is not made.
One representative from call center eventually helped in raising a complaint in their records, 80167445.
But this remained a mere number that every representative just refers to saying this complaint is in process.
I was asked to provide my credit card statement showing the transaction. Even this was done many days ago. All other details are verified several times, they do not say that there are some gaps in communication from my side, just that they need time to get back.
But they do not get back.
Every time i somehow reach a call center person, he / she makes a false promise that the matter would be taken up on priority soon and some back end team would get back. No one ever gets back, no refund either.
[Sep 24, 2019] Bajaj Allianz customer support has been notified about the posted complaint.
Verified SupportBajaj Allianz Customer Care's response, Sep 25, 2019
That’s really not something we aim to deliver and are keen on making things right for you. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.
We have registered your complaint with Reference No. BA - 1488, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.
Bajaj Allianz General Insurance
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