Bajaj Allianz — My Spouse Claim is not settled

Hi. My Name is Nagesh B. Its related to my spouse claim. It was not settle down yet. I have submitted all the supported documents. My Self, My Mother and My wife got covid and for the same applied to get insurance refund. I am a private employee and my insurance coverage is 300000 which will cover my family members. My self and My Mother got refund around total amount 213, 231.

My refund is : 123687
My Mother 's refund is : 89544

This refund was processed by following many mails and many phone calls which was given lot of headache and disgusting.

My spouse claim was not settle down yet. I submitted all the supported documents for my spouse claim which is similar kind of documents where myself and my mother got refund but I am not understanding why there is a delay in my spouse claim. They are sending same mail again and again. I have given clarity on the document which they asked but still there is no progress or proper justification on my spouse claim like whether it will not be claim or reject or not valid or nothing. Just they are asking same document multiple times. Please help me on this. Any thing is fine for me whether it is refund or proper justification for my spouse claim.

Below are the details.

Policy No : OG[protected]-00000198
claim number : OC[protected]-00057522
Name: Anusha Bejjarapu

My contact number is : [protected]

Thanks in advance.