[Resolved] Bajaj Allianz — neglected from adviced service | |||
Sir, I Jasraj Singh Bhullar my policy no is OG[protected]-00037078 and my claim number is Oc[protected]-[protected]-2401 dated[protected] i am your customer from last four years and your services were excellent. But recently i am facing lot of problems with your services. My car Fiat Lenia was met with very massive collision and unfortunately key of my car was lost on the spot, second day my car was sent to Fiat Authorised service station and your claim officer is very slow to take decisions he is saying that my policy doesn't cover keys. But i had drive assure policy and it contain Add On Cover according to your web site's information i am eligible for several services among which replacement of locks is also available here is link you can check out your words http://support.bajajallianz.com/support/index.php/2014/08/how-motor-insurance-ad...⇄ I am out of country at the moments and my father is continuesly visiting your head branch in kolkata and regularly emailing to Soumita Chakraborty//Customer Care// Kolkata_ RO/General Complain no is 56250225but its near to a month still my car is in work shop so please try to solve out my problems as soon as possible you can email me on [protected]@gmail.com or can contact me on +[protected]. I hope that my old father will not be in trouble any more. Regards, Jasraj singh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Sir,
It is already have been more than a month but still your team is in dark. I hope you can understand that how difficult is to manage without vehicle in your working life, but still we are doing it from[protected]. So please resolve our problem as soon as you can because the way we received service from your team this time in realty it is not appreciated. We have buy on of the best Drive Assure Policy but still such a unexpected delay service.
Regards,
Jasraj Singh
It is already have been more than a month but still your team is in dark. I hope you can understand that how difficult is to manage without vehicle in your working life, but still we are doing it from[protected]. So please resolve our problem as soon as you can because the way we received service from your team this time in realty it is not appreciated. We have buy on of the best Drive Assure Policy but still such a unexpected delay service.
Regards,
Jasraj Singh
Dear Jasraj,
Please note that the team has already responded via email. For further clarification, you may write back on the same mail.
Regards,
Bajaj Allianz
General Insurance
Please note that the team has already responded via email. For further clarification, you may write back on the same mail.
Regards,
Bajaj Allianz
General Insurance
Dear Sir/Madam,
I know about the attached email which are sent to us by your concerned
team in Kolkata, but we are not satisfied with there provided service
that's a reason we raised our voice against your team. The thing which we
are trying to say that our policy named Drive Assure contain Add On Cover
and as per your commitments
http://support.bajajallianz.com/support/index.php/2014/08/how-motor-insurance-ad...⇄
you should replace locks of our car. We lost the key of our car on the spot
of accident and we also issued general dairy against the lost key to the
nearest police station and copy of general dairy also submitted to you
claim officer. We hope that our problem will be resolved in proper way
because at the moment we have 5 policies from Bajaj and this policy is four
year older and we were never upset from your service that's a reason we
trust you and we hope that you will again fulfill our expectations, so that
we will happily continue our relation in future.
Regards
Jasraj Singh
I know about the attached email which are sent to us by your concerned
team in Kolkata, but we are not satisfied with there provided service
that's a reason we raised our voice against your team. The thing which we
are trying to say that our policy named Drive Assure contain Add On Cover
and as per your commitments
http://support.bajajallianz.com/support/index.php/2014/08/how-motor-insurance-ad...⇄
you should replace locks of our car. We lost the key of our car on the spot
of accident and we also issued general dairy against the lost key to the
nearest police station and copy of general dairy also submitted to you
claim officer. We hope that our problem will be resolved in proper way
because at the moment we have 5 policies from Bajaj and this policy is four
year older and we were never upset from your service that's a reason we
trust you and we hope that you will again fulfill our expectations, so that
we will happily continue our relation in future.
Regards
Jasraj Singh
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Greetings from the Bajaj Allianz GIC team! Our apologies for the inconvenience caused. We have forwarded your issue to the concerned team to ensure that the issue isn't repeated. We request you to allow them some time to work on the matter. They will provide you with an update soon.
Regards
Bajaj Allianz
General Insurance