[Resolved] Bajaj Allianz — no response for policy cancelation request from past two weeks
Mmskumar507 on Oct 5, 2018
I, shrawan kumar manthri purchased bajaj allianz life goal assure policy#[protected] from bajaj allianz in the month of august and policy effect data is 23rd aug. 2018 and expire date is 23/07/2018. Received policy documents on 25th aug. 2018, after receiving the policy documents, i have read the whole document and decided to cancel the policy as it doesn’t serve my purpose. When i reached policy bazar to cancel the policy (Purchased using policy bazar agents through online) they asked me to mail directly to [protected]@bajajallianz.co.in so that it will be cancelled. I did the same, mailed to [protected]@bajajallianz.co.in on 23rd and 27th of september and received system generated acknowledgement emails on both the days.
Here actual issue is that in the acknowledgement mails clearly said that they will get in touch with me in next 48 hours but till now there is no response. Here one more thing is that i am receiving the continues email from bajaj allianz for due premium, even i have responded to these email to cancel my policy as it is not serving my purpose. (Premium due mails receiving from ranjana. [protected]@bajajallianz.co.in responded to this email two times).
My demand is to cancel my policy and return back my full amount 15000 which i paid as first premium, as per the insurance policy document policy can be cancelled within in the free look period (Free look period is 30 days) and this free look period starts from the day of online policy document received. I received online policy document on 25th aug. 2018. I sent cancelation request within free look period so bajaj allianz should refund my amount fully without any cancelation fees.
Contact number : +[protected]
Name : shrawan kumar manthri
Policy number : [protected]
Complaint marked as Resolved 2018-11-08 11:36:48
[Oct 05, 2018] Bajaj Allianz customer support has been notified about the posted complaint.
Verified SupportBajaj Allianz Customer Care's response Oct 08, 2018
Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.
Bajaj Allianz Life Insurance Team
Verified SupportBajaj Allianz Customer Care's response Nov 09, 2018
We believe our team has addressed your query. Have a good day!
Bajaj Allianz Life Insurance Team.
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