[Resolved] Bajaj Allianz — no status to track survey saral suraksha plan claim??

[Resolved] Bajaj Allianz — no status to track survey saral suraksha plan claim??

R R Lonkar

I don't understand, why there is no contact number to track the claim? I stopped my policy due to financial reasons after lock-in period but i am still not able to track it! I spoke to their customer care and it has been almost 23 days now and there is track of it. The documents were received by them on 13th march itself. I am not sure if i should even suggest this sarve saral suraksha plan to my cousin who was willing to get it. Still awaiting reply from bajaj on this! Policy no. [protected] Was this information helpful? No (0) Yes (0)
May 11, 2020 Complaint marked as Resolved After a lot of email exchange and phone calls, we got it resolved! Bajaj Allianz customer support has been notified about the posted complaint. Apr 07, 2020 Updated by R Lonkar And they tell you to courier documents tp some K. Suresh in TCS Chennai.. why?? Verified Support Apr 08, 2020 Bajaj Allianz Customer Care's response Dear Lonkar, We hear you and would like to give you the best experience. Kindly provide us your email id and we will have someone from our team to assist you. Regards, Bajaj Allianz Life Insurance Team. Apr 08, 2020 Updated by R Lonkar Please email on [protected]@gmail.com Awaiting reply on the same. Apr 15, 2020 Updated by R Lonkar More than a month i have processed the request. Its been 30 days Bajaj has received the documents but there is no single acknowledgement email. No further communication. Whenever i call their customer care, i get the same old reply, that my request has been forwarded to the concerned department. Before they sending request, i have already sent my own request and STILL AWAITING REPLY!!
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Comments

Rohit Lonkar

I am fed up of 48hrs update. Its been 1, 032 hours(43 days) now I don't see any updates. So far you have just asked me for my documents 120 hours (5 days) back which I had submitted with you 1032 hours (43 days) ago. So pathetic company, at the time of dealing, you treat us like God, and at the time we ask for our money you treat us like beggars. Your process of buying a policy is automated, but if I had to surrender, I have to write a physical note send it via post. Seriously, which age are you living in? While creating policy you take the same documents' scan copy that works for you but if someone wants to cancel or surrender policy you want a physical copy of it.