[Resolved]  Bajaj Allianz — partial withdrawal and policy preclosure amount not credit in account

Sir,

It is to inform you, in urgent need of money i decide to partial withdraw money from my bajaj allianz life insurance policy no [protected]. I called customer care and as suggested on 20 sep 18 i visited your branch at jhandewalan new delhi for the same. After completing all the formalities i assured by your staff to wait for 10 working day and amount will be credited.

After 4-5 days i got a call from branch that my policy is foreclosed due fund value gone below my premium i. E. 15000.00 rs and they ask me if i want to continue the policy. I told them no need please close my policy and my remaining balance be credit to my account. I asked them is there anything required from my side your branch denied and told no need your amount will be credit in a week.

I waited for week but amount not credited. I again called customer care on 5 oct 18 they inform me that your amount is hold and some letter is required from branch and requested me to visit branch again.

I visited your branch there i come to know they required letter of confirmation for my foreclose policy so i submitted the same and ask them again if anything else they need? Your branch again assured me that your amount will be credit and nothing else required.

I again waited for some day and ask customer care on daily basis about status of amount.

And as expected your company again putted some hurdles and ask me to visit again branch for cancel my partial withdraw request. After that they will credit my amount.

After losing hope from your company and customer care i am forced to write a written complaint.
Sorry to say sir but if i am in urgent need of money and partial withdraw not credited in my account then what is the use of placing the request. And i don’t know why you are not processing my partial withdraw request. I am aware my policy is foreclose and you will not help me on priority because i will be no longer your customer but on humanitarian ground it is humble request please process request as soon as possible because need of money is increasing by every passing day.

Thanking you

Sushil sirari
Policy no [protected]
Mob no - [protected]