[Resolved] Bajaj Allianz — policy not issued on time | |||
Policy no og[protected]-00099031 Can bajaj allianz please reply to just one question? How are you justified in emailing me the policy soft copy on 30th december 2017 when i have paid for the renewal on 23 december 2017 itself? During this period i could not take out my car because i did not have any document to support i have a valid policy. On top of it ms. Trupti kakade (Priority handle desk) barely understands my mail and only recites just one thing in the infinitely long trail mail that everything is correct. Also apparently she has mastered the art of writing mails in disappearing font (Very light yellow on a white background) i hope your policy also doesn’t disappear like this. Mr swapnil basutkar (Ho direct marketing) who was following up on me just disappeared after the payment was made by me and finally replies me on 2nd jan 2018 stating that everything is correct. I have not even bothered to mention the countless hours i have spent on the phone with their customersupport Was this information helpful? | |||
Feb 10, 2018 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Verified Support Jan 09, 2018 Bajaj Allianz Customer Care's response Hi Sangruddha, We would surely review your case. Please share your contact number via email to [protected]@bajajallianz.co.in so that our team can connect with you. Your case has been registered with the Reference No.: BA - 1323. Do mention the same in the subject line of the email while sending in the details or for any future process. Thank you. Regards, Bajaj Allianz General Insurance | |||
 2 Comments | |||
Comments
38% claim deduct without any information by Bajaj Allianz general insurance.
I do not understand his method still.
Awaiting reply still by priority handle desk
.
I do not understand his method still.
Awaiting reply still by priority handle desk
.
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+91 20 3030 5858 [Customer Care]
GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
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The problem in writing to you guys lies in: Nobody reads the mail and sends a generic reply. That is the reason I had to post my problem here. I am following up with you since 25 Dec 2017. And even if they replay back it is with the comment that everything is "OK".
No It is not OK to cheat the customer. When you did not give me the policy on 24 Dec 2017 I had to take alternative modes of transport every time I had to out and unnecessarily shell out a lot more money.
My policy should start from 30 Dec 2017 and should be till 30 Dec 2018 Midnight.
BECAUSE I HAD TO SUFFER TO 7 DAYS DESPITE ME MAKING TIMELY PAYMENTS.
We've noted your details and shared the same with the team. We assure you that we'll get back to you soon with an update.
Regards,
Bajaj Allianz General Insurance