[Resolved]  Bajaj Allianz — Too much delay in death claim settlement

Hi I'm Meduri Pawan Kumar.
My brother and myself were loan applicants in 2 Home loan accounts number LAN LNDRK[protected] & LNDRK[protected] we took from Aavas finance.
My brother Meduri Shashikant was the main applicant and he was insured by Bajaj Allianz as per conditions of Aavas finance. Unfortunately my brother got expired on 1st May 2021 due to COVID and we filed death claim duly on time and claim was approved also from Bajaj Allianz on 28th sep 2021 but till now as on 25th Dec 2021 they have not paid any amount to Aavas finance and are just delaying the matter.
Everytime I call customer care or email them i just get a general reply saying it will be done soon and need few more days time.
The EMI amount was shared by me and my brother but after his demise i somehow managed and kept on paying home loan EMI's myself for 4 months as I was told by the bank that claim will be settled in 2 months time only but it kept on dragging for 6 months and when I got failed to pay EMI's Aavas made by account NPA. Now I am stucked up from both sides .No funds to pay EMI and Bajaj is not settling the claim. Please help to get this situation resolved and get my claim settlement money from Bajaj Allianz.
.Attached are the documents for reference:-
-death certificate of my brother Meduri Shashikant
-NPA letters
The email communication thread with bajaj alianz is mentioned below:-

Dear Sir,

Have forwarded the cases for processing, will get the same done in this week and update you.


Thanks & Regards,
Priya Mankar
Ph. No. 020 – 66286497.

From: Pawan Kumar [mailto:[protected]@gmail.com]
Sent: 21 December 2021 10:17
To: Priya Mankar/Pune HO/Central Operations/Life
Cc: vikas.vaish_aavas.in; abhishek.jain_aavas.in; deepak.[protected]@aavas.in; nargesh chauhan; AAVAS FINANCIERS LIMITED
Subject: Re: Death claim status of 2 polices

"CAUTION: This e-mail is originated from outside of the organization. Do not clicks links or attachments unless you recognize the sender and know the content is safe. If suspicious email, forward to "Infosec.[protected]@bajajallianz.co.in”."

Hi Priyanka

Today is 22nd December.
Now it's almost 4 months since claim got approved.
Now how much more time does Bajaj needs to send pay out ????
Iam repeating again that my loan account is in NPA only due to delay in sending payments by Bajaj to Aavas finance .
4 months is more than enough for any claim to settle .
It' seems its just getting intentionally delayed
If claim is not settled with in this week then I will be compelled to go for alternate legal options .

Regards
Pawan Kumar Meduri


On Sat, 18 Dec 2021, 12:18 pm Priya Mankar/Pune HO/Central Operations/Life, wrote:
Dear Sir,

We are awaiting approvals from higher authorities for the payouts to be processed. As soon as the approvals are received will have the same processed.

Thanks & Regards,
Priya Mankar
Ph. No. 020 – 66286497.

From: Pawan Kumar [mailto:[protected]@gmail.com]
Sent: 18 December 2021 09:48
To: Priya Mankar/Pune HO/Central Operations/Life
Cc: vikas.vaish_aavas.in; abhishek.jain_aavas.in; deepak.[protected]@aavas.in; nargesh chauhan; AAVAS FINANCIERS LIMITED
Subject: Re: Death claim status of 2 polices

"CAUTION: This e-mail is originated from outside of the organization. Do not clicks links or attachments unless you recognize the sender and know the content is safe. If suspicious email, forward to "Infosec.[protected]@bajajallianz.co.in”."

Hi Ms Priyanka

This is 3rd reminder !!!
As per your below email you said payment will be done in 7 to 10 days .
Today is already 18th dec and its 10 days passed .
Please share payment proof for reference urgently.
Iam in lot of pressure with my account going in to NPA.
Already Iam in too much stress for losing 3 members of my family and this payment burden is causing more burden on me.

Hope you understand.

Thanks & Regards
Meduri Pawan Kumar

On Wed, 15 Dec 2021, 10:50 pm Pawan Kumar, wrote:
Hi Priyanka
2nd reminder ...

Please revert on below email.
Again I spoke with your claim department person Mr Argha today and he has the same repeated status that it will take more time for sending pay out to Aavas finance and it's in process .
Claim got approved on 25 th September and it's already more than 80 days .

Iam served with NPA notice from Aavas finance only because of delay in sending pay out from Bajaj finance .

Why is it taking so long?.
Ultimately Iam the big sufferer here.

Please revert with specific date of when exactly payment will be sent to Aavas .

Thanks & Regards
Meduri Pawan Kumar
[protected]

On Mon, 13 Dec 2021, 10:41 pm Pawan Kumar, wrote:
Hi Priyanka

Thanks for your revert but as per my phone communication with your customer care claim department person Mr Argha, he said as per their updates as on 4th December it will take 7 to 10 days for the pay out to be paid to Aavas finance.

Today is already 13th Dec .
Please confirm for exact date of pay out as Aavas collection people has already come to my home to paste notice of NPA and they sent notices of NPA by post as well .
Also Iam surprised to see that Aavas appointed Bajaj Finance as insurance company against life insurance policies of loan borrowers and now they are the ones who even doesn't wait to get this claim settled and immediately issues NPA even when co applicant has paid EMIs for several months after the death of main applicant.!!!


Thanks
Meduri Pawan Kumar
[protected]

On Thu, 9 Dec 2021, 8:02 pm Priya Mankar/Pune HO/Central Operations/Life, wrote:
Dear Mr. Pawan kumar,

Very sorry for the inconvenience caused to you.

We are processing both the policies and will get the same done in 7 – 10 working days.

Thanks & Regards,
Priya Mankar
Ph. No. 020 – 66286497.

From: Pawan Kumar [mailto:[protected]@gmail.com]
Sent: 09 December 2021 13:39
To: vikas.vaish_aavas.in; Priya Mankar/Pune HO/Central Operations/Life; abhishek.jain_aavas.in; deepak.[protected]@aavas.in
Cc: Swadesh.[protected]@auhtm.in; nargesh chauhan
Subject: Death claim status of 2 polices

"CAUTION: This e-mail is originated from outside of the organization. Do not clicks links or attachments unless you recognize the sender and know the content is safe. If suspicious email, forward to "Infosec.[protected]@bajajallianz.co.in”."

Hi Ms Priyanka

Im Meduri Pawan Kumar, This is regarding death claim status of below 2 policy numbers of my brother Meduri Shashikant.
Policy no
[protected]
[protected]
I was told by your customer care department couple of times that claim is approved on 29th sep and will be paid to Aavas finance soon but till now Aavas has not received any claim funds and Iam continuously asked by the bank to pay EMI's on time.
This claim got approved 3 months back and till now no positive status is received .
In this home loan myself and my brother were co applicant and applicant and after my brothers demise the entire pressure on paying emi came to me alone.
It was very difficult for me to pay but still somehow I managed to pay from last couple of months.
In oct end I was told by the Bajaj customer care that by 1st week of Nov funds will be SURELY paid but none of the payment got paid and again I was told on 26th Nov that funds will be paid by 1st week of Dec but till now no payment is paid by Bajaj finance.
I was able to pay only one EMI for Nov month and bank made this loan as NPA and attached is the circular they got published today.

please check and let me know what's the exact current status of this claim and when exactly Aavas will receive its claim fund.
I DONT HAVE ANY MORE MONEY TO PAY EMI's and it's taking too long from Bajaj to settle the claim.

Iam already in pain of losing my brother and parents and this financial pressure is creating more mental pressure on me .

Hope you understand.
please advise for a definite pay out date on this email .

Thanks in Advance.
Best Regards
Meduri Pawan Kumar
[protected]

On Tue, Aug 24, 2021 at 5:23 PM Pawan Kumar wrote:
Hi Sir

Please advise for any updates of my claim.

Thanks & Regards
Pawan kumar meduri


On Mon, Aug 16, 2021, 1:17 PM Pawan Kumar wrote:
Dear sir

Please find below 2 loan account numbers
LNDRK[protected] & LNDRK[protected].

Regards
Pawan Kumar Meduri

On Mon, Aug 16, 2021, 1:16 PM VIKAS KUMAR VAISHAY wrote:
Please share Loan numner.

From: Pawan Kumar
Sent: Saturday, August 14, 2021 12:47 PM
To: Swadesh.[protected]@auhtm.in
Cc: Vikas.[protected]@aavas.in
Subject: Pawan Kumar Meduri Certificates

Hi Swadesh ji /Vikas ji Please find attached SMC and Ration card copy with all 4 members of family mentioned there. Now I'm the only survivor here and rest 3 are expired. Home loan was in
Caution! This message was sent from outside organization.Don't click on links, attachments or reply, unless you trust the sender.
sophospsmartbannerend
Hi Swadesh ji /Vikas ji

Please find attached SMC and Ration card copy with all 4 members of family mentioned there.
Now I'm the only survivor here and rest 3 are expired.
Home loan was in name of My brother Meduri shashikant.

Regards
Pawan

[protected] Forwarded message[protected]
From: Pawan Kumar
Date: Sat, Aug 14, 2021, 11:15 AM
Subject: Fwd: Certificates
To: Pawan Kumar


[protected] Forwarded message[protected]
From:
Date: Sat, Aug 14, 2021, 11:13 AM
Subject: Certificates
To: Pawan Kumar

Certificates
DISCLAIMER: This email communication/message, including any attachments, may contain proprietary, confidential and privileged information of our company i.e. Bajaj Allianz Life Insurance Company Limited [also herein referred to as BALIC] including that of our representatives, customers, partners, affiliates and/or Group Companies, for the sole use of the intended recipient(s), and is Strictly Confidential and protected by law. If you are not the intended recipient, please notify the sender immediately and destroy this message, all copies of the original message and attachments, if any, from all your computer/ mobile/ network systems/ servers/ CPU. Any use of this message by an unauthorized person either in original or altered or modified form and/or for the unauthorized purposes of review, use, disclosure, dissemination, forwarding, printing or copying of this message or any unauthorized action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Allianz Life Insurance Company Limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages to our network can be subject to such lawful supervision as Bajaj Allianz Life Insurance Company Limited deems necessary in order to protect its information, rights, interests, documents, records, and reputation. Bajaj Allianz Life Insurance Company Limited prohibits and may take suitable steps to prevent their information systems from being used to view, store or forward offensive or discriminatory or prohibited/ unlawful material/ records/ documents. If this message contains such material, please report it to [protected]@bajajallianz.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Allianz Life Insurance Company Limited does not accept any liability for viruses/Trojans. To report any incident of corruption, please write on [protected]@bajajallianz.co.in.”
DISCLAIMER: This email communication/message, including any attachments, may contain proprietary, confidential and privileged information of our company i.e. Bajaj Allianz Life Insurance Company Limited [also herein referred to as BALIC] including that of our representatives, customers, partners, affiliates and/or Group Companies, for the sole use of the intended recipient(s), and is Strictly Confidential and protected by law. If you are not the intended recipient, please notify the sender immediately and destroy this message, all copies of the original message and attachments, if any, from all your computer/ mobile/ network systems/ servers/ CPU. Any use of this message by an unauthorized person either in original or altered or modified form and/or for the unauthorized purposes of review, use, disclosure, dissemination, forwarding, printing or copying of this message or any unauthorized action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Allianz Life Insurance Company Limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages to our network can be subject to such lawful supervision as Bajaj Allianz Life Insurance Company Limited deems necessary in order to protect its information, rights, interests, documents, records, and reputation. Bajaj Allianz Life Insurance Company Limited prohibits and may take suitable steps to prevent their information systems from being used to view, store or forward offensive or discriminatory or prohibited/ unlawful material/ records/ documents. If this message contains such material, please report it to [protected]@bajajallianz.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Allianz Life Insurance Company Limited does not accept any liability for viruses/Trojans. To report any incident of corruption, please write on [protected]@bajajallianz.co.in.”
DISCLAIMER: This email communication/message, including any attachments, may contain proprietary, confidential and privileged information of our company i.e. Bajaj Allianz Life Insurance Company Limited [also herein referred to as BALIC] including that of our representatives, customers, partners, affiliates and/or Group Companies, for the sole use of the intended recipient(s), and is Strictly Confidential and protected by law. If you are not the intended recipient, please notify the sender immediately and destroy this message, all copies of the original message and attachments, if any, from all your computer/ mobile/ network systems/ servers/ CPU. Any use of this message by an unauthorized person either in original or altered or modified form and/or for the unauthorized purposes of review, use, disclosure, dissemination, forwarding, printing or copying of this message or any unauthorized action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Allianz Life Insurance Company Limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages to our network can be subject to such lawful supervision as Bajaj Allianz Life Insurance Company Limited deems necessary in order to protect its information, rights, interests, documents, records, and reputation. Bajaj Allianz Life Insurance Company Limited prohibits and may take suitable steps to prevent their information systems from being used to view, store or forward offensive or discriminatory or prohibited/ unlawful material/ records/ documents. If this message contains such material, please report it to [protected]@bajajallianz.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Allianz Life Insurance Company Limited does not accept any liability for viruses/Trojans. To report any incident of corruption, please write on [protected]@bajajallianz.co.in.”