Bajaj Allianz — travel companion insurance-payment made but policy not received

I have purchased a travel companion policy under the name of vijaya lakshmi kagitala travelling between 12/09/2019 and return on 06/01/2020

I have made the payment online on 11/09/2019 and the money has been debited from bank account, but haven’t received any confirmation regarding policy details after making the payment the page i am in was redirected and stuck.
I have received payment reference details from bank as bajajall3225018 on[protected] at 13:20:13

I enquired customer service and been informed that for the payment reference there are some random persons name (Babu singh) appearing on the site.

Customer service were not at all helpful in providing the required information why this has happened and asked me to send an email to [protected]@bajajallianze.co.in but i received delivery failure notice for this id.
When i called them up again they have given different ids as [protected]@bajajallianz.co.in, [protected]@bajajallianze.co.in
Complaint has been forwarded to them on 11/09/2019 and received an automatic reply that they will respond within 48hrs but today is16/09/2019 till now i haven’t received any clarity from the team why the money has been debited and policy issued to some different person.