Bajaj Allianz — unable to close the policy in free lookup period

Address:

Hyderabad, Telangana, 500089

Dear team,

My policy number is [protected] and was issued on july 30, 2019. I wanted to close this policy in free lookup period as i am not interested in this policy and was sold to me as i had taken home loan from bajaj insurance.

From that date, i am trying to close this policy in free lookup period. I contacted the customer care of bajaj allianz and they said, i can take the soft copy printout and visit the branch. I visited the branch with the hard copy but bajaj allianz branch in kukatpally refused to accept the request and said original bond is mandatory for closure.

Since i didnt receive the original bond yet, i requested for another bond to be sent to my address. Raised multiple complaints, mails, called multiple times to the customer care center.

Last time, they raised a complaint after repeated calls. Complaint number is 80049179. And it is closed without any solution. I mailed their nodal officer also but no response.

Kindly help in closing this misselling policy which was given to me.