Bajaj Allianz — Unethical Business Practices

My sister, an NRI, initially purchased a Health Care policy and an Extra Care policy from Bagic in 2012 and has subsequently renewed both each year. We have not made any claim under either policy. The renewal notice for both policies is sent via email every year. This year, we received no renewal notice for the Health Care policy (due March 2021). When we received the renewal notice for the EC policy (May 2021), we remembered that renewal premium also needs to be paid for the HC policy. So we reached out to the company, who now insists that a new proposal form and no claims form need to be submitted before the HC policy can be renewed. This is outright cheating on their part, because the delay in renewal was their fault and not the customer's. Why should we have to fill a new proposal form? Is this the company's way of ensuring long-term customers dont avail of continuity benefits? The CEO and Head of Customer Service have refused to reply to emails. On Facebook, we are assured the matter will be looked into but for two months, nobody has done anything. We want the policy renewed without the need to fill a new proposal, and with full continuity benefits